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Ice Pic Journeys Terms and Conditions

Payment Policy

All prices are in Icelandic Krona. Products are guaranteed after full payment has been made. All refunds are made in Icelandic Krona. If the exchange rate has fluctuated between the time of purchase and when the refund is issued this might result in either an increase or decrease in the total amount refunded in your local currency.

Weather and Conditions

All our tours are dependent on weather and general conditions. Ice Journey reserves the right to alter itineraries and departure times and/ or cancel your trip without prior notice with your safety in mind. Our tours can be cancelled due to safety reasons or other natural conditions, on short notice. In such cases, a full refund is provided.

If weather conditions for the the Zip Line become unsafe during your tour then your guide we alter your tour to a Glacier Hike and Ice Cave in the winter and Glacier Hike in the summer to maximise your experience and ensure your safety. In this situation, you will be offered a partial refund of the price difference between these tours.

Cancellations

Ice Pic Journeys reserves the right to always keep a 10% payment fee to cover costs for the booking & rescheduling.

If you must reschedule or cancel the booking, please provide us with 48-hour notice. This way we might be able to resell the seats.

Cancellations received less than 48 hours before tour departure, will not be refunded. This includes bookings made within 48 hours before departure.  Also includes no refunds will be available for extras, add on’s, and rentals as well less than 48 hours.

If clients cancel their tour more than 48 hours before departure, a 90% refund will be given.

“No Shows” will not be refunded or rebooked.

Ice Pic Journeys reserves the right to cancel your trip with your safety in mind. The tours can be cancelled due to safety reasons or other natural conditions, on short notice. In such cases, a 100% refund is provided.

Late Arrivals 

 If you arrive later than 10 minutes after your tour start time you will be considered a “No Show” and will not be refunded or rebooked.

Participation

Participants must be in reasonably good health to embark on the tour they have booked. People with conditions such as serious high blood pressure, seizure disorders, pulmonary problems (including severe asthma), coronary disease, muscle-skeletal problems, back/neck/shoulder pain, problems with balance, some psychological (Ex. panic to altitudes) and psychiatric problems should avoid booking and going on our glacier zip line experience.  Also, the Iceland Glacier Zip Line tour is not recommended for persons who are pregnant. 

Furthermore, if at any point during your scheduled tour (any we offer) you choose to not participate in the activity, Ice Pic Journeys cannot and will not be held responsible for providing a full or partial refund.  Please also be aware, if you have booked an open / public tour and have decided at any point, that you no longer want to participate, you will be asked to wait at a designated point to wait for the rest of the group to complete the activity.  In booking the tour, it is assumed that you and all parties involved have read and understand the tour description and expectations.  Ice Pic Journeys will not be liable for any missed opportunities for photos if you or anyone in your group chooses to not participate in any part of the adventure.

Children (Under 18)

  • Children under 5 need to be carried (at least partially) in a backpack or sling. 
  • All persons under 18 must be accompanied by an adult.
  • Unless otherwise prearranged the adults need to provide their own car seat. Per Icelandic LAW: Children under 135 cm must use a child car seat when travelling in a car. Taller children are free to use car seats as long as the car seat is intended for children of that height and weight. Children under 150 cm must not sit in front of an active airbag. To find out more visit Island.is

Multi-Day Tour Terms:

A 50% reservation payment (Note: 10% of it is non-refundable) is required to confirm your multi-day tour.

The remaining 50% payment is due 30 days before via IPJ payment link.

Multi-Day Tour Cancellations
– Hotel Costs are subject to 50% cancellation fee of room rates if cancelled 60 days or less.

– Hotel Costs are subject to 100% cancellation fee of toom rates if cancelled 30 days or less.
– 7 day or less will not be given a refund under any circumstances.
– Cancellations must be confirmed in writing.

Travel Insurance

We recommend all our guests to have insurance. Each guest should buy trip or holiday cancellation insurance in addition to medical, personal and travel insurance.

Liability

The tours are undertaken at the participant’s own risk. Ice Journey holds no responsibility towards them if an accident occurs during a tour that can be traced to their own actions, actions of other participants on the tour or factors outside of human control.

Clothing

All guests should wear appropriate footwear and outdoor clothing. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client’s well-being and safety at risk.

Alcohol and Drugs

We receive the right to refuse participation to guests in any activities who we believe are under the influence of alcohol or drugs. In such circumstances, no refund shall be given.

Model Release

 In booking and taking Ice Pic Journeys adventure tours, you acknowledge and agree to the following:

For valuable consideration received, you grant the Ice Pic Journeys team (“Photographer”) the absolute and irrevocable right and unrestricted permission concerning any photographs that he/she/they have taken or may take of me or in which you may be included with others, to use, reuse, publish, and republish the photographs in whole or in part, individually or in connection with other material, in any and all media now or hereafter known, including the internet, and for any purpose whatsoever, specifically including illustration, promotion, art, editorial, advertising, and trade, without restriction as to alteration.  

You release and discharge Ice Pic Journeys from any and all claims and demands that may arise out of or in connection with the use of the photographs, including without limitation any and all claims for libel or violation of any right of publicity or privacy.  This authorization and release shall also inure to the benefit of the heirs, legal representatives, licensees, and assigns of the Photographer / Ice Pic Journeys team, as well as the person(s) for whom he/she took the photographs. You are a legally competent adult and have the right to contract in your own name. 

You have read this document and fully understand its contents. This release shall be binding upon you and your heirs, legal representatives, and assigns.

Disclaimer About Photos

Images seen on our social media accounts or website are not exact representations of what you will receive as deliverables.  Additionally, Ice Pic Journeys cannot guarantee that specific poses will be taken during the tour as light, photographer style and angles, weather, colors of clothing, and willingness of subjects always vary.  The images on our website are examples of what you could receive in regards to editing style and example poses.  

However, if you have a pose specifically in mind, you need to make it known to your guide or email us in advance.  Also be aware that glaciers and ice caves are within an ever changing environment so recreating exact images may not be possible.  IPJ cannot be held responsible and by reading through these Terms and Conditions and booking the tour, you acknowledge this.

Furthermore, our IPJ Editor selects and edits the photo package based on what we feel are the best shots from the day.  If additional edited photos are available outside of the package count they may be available for 1,000 ISK per but not guaranteed.  Be aware that if there is a request to have specific photos from the day, advance notice via email is required before the editing process begins.

Ice Pic Journeys does not provide the RAWS / unedited photos of any session or tour.

Photo Package Turnaround Time:

Photo packages may sometimes take more or less than 14 days to edit. This is just our average turnaround time.

Additional Notes:

Our tour times are approximate:  Please allow an extra hour at the end of your tour as delays may occur due to the daily variable conditions.  IPJ cannot be held responsible for any late returns if delays happen during the tour due to conditions, weather, or other unexpected occurrences.

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